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Gratowin Casino operates under the jurisdiction of the Curacao government. It is managed by Unigad Trading N.V., which is a company officially registered in Curacao (Company Number 145327) and possesses a valid operating certificate. This license guarantees that Gratowin meets certain operational standards focused on fair gaming and the safeguarding of player information.
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Gratowin Casino has a policy regarding inactive accounts. If a player does not sign in for 180 consecutive days, their account will be marked as 'inactive.' A monthly fee, which will not exceed €5, will then be applied. This fee continues until the account is either reactivated, closed, or the balance runs out.
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Minors are strictly prohibited from participating at Gratowin Casino. If underage players are identified on the site, their information is discarded. Gratowin encourages users to contact their support team if they suspect that a minor is attempting to use their services.
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For quick assistance, players can access the live chat feature, connecting them directly to a customer service representative. Alternatively, players can reach out to the support team via email or through a ticket submission on the website. When a ticket is generated, it gets logged, and a response from customer support will then be sent to the player's email. Additionally, there’s a direct phone number available for those who prefer direct verbal communication with a representative.
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Financial Transactions at Gratowin Casino
Withdrawals from Gratowin Casino are processed promptly, but players must first make a minimum deposit and fulfill any bonus wagering requirements before they can request a withdrawal. While Gratowin itself does not impose fees, your bank or payment processor may do so. Withdrawals have a processing timeframe of two business days before they are officially sent out.
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Players can use Visa cards for making both deposits and withdrawals. The casino has not publicly released specific deposit limits but requires a minimum withdrawal amount of €10. Processing for withdrawals takes two business days, with an additional 4-8 business days for delivery, culminating in a total timeframe of up to 10 business days. Please keep in mind that weekends and holidays are not included in this time frame.
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Gratowin Casino supports e-wallet options such as Skrill and Neteller. The minimum withdrawal amount through these methods is also €10. E-wallet withdrawals are processed within a two-business-day window, with delivery also completed within that period, leading to an overall timeframe of up to 4 business days.
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Gratowin also offers traditional bank transfers for withdrawals. However, the minimum withdrawal amount for bank transfers is noticeably higher than other methods, at €50. Processing takes two business days, accompanied by a further 4-8 business days for delivery, resulting in a total timeframe of up to 10 business days.
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The welcome package is capped with an impressive 150% match bonus on the third deposit, once more up to €1,000. To redeem this offer, players must enter the bonus code GRATO150. This offer provides the highest match percentage compared to previous bonuses, encouraging players to boost their funds significantly relative to the deposit amount. A deposit of around €666 would suffice to unlock this bonus, leading to over €1666 in available playing funds. If a player maximizes all three deposit bonuses, they could accumulate a grand total of €3,000 in bonus funds, extending their playtime and enhancing their potential for winning.
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